FREQUENTLY ASKED QUESTIONS

 

How do I book?
You are able to make a booking by either telephone, Emailing us enquiries@isleofwightbouncycastles.com. Or by using our On-line booking form. Our booking & contact information can be found here.

How much notice do I need to give you for a booking?
You can book anytime however bookings get very busy so please book as early as possible to avoid disappointment.

How much does it cost?
Please see our castles pages for all prices.

What happens after I've made a booking?

If you wish we will send you confirmation of all your booking details either by post or E-Mail.

What do the prices include?
All bouncy castle booking prices include delivery. You will also receive a blower, extension cable, RCD  and safety crash mat, the price also includes set up, inflation and collection.

When are your bouncy castles available?
Our castles are available 7 days a week all year round, including Bank Holidays.

How long do I get the equipment for?
Most parties are in the afternoon and so we can deliver and set up your castle for you any time after 10.00am. We will then come and take the castle away after your party has finished, usually between    5-7 pm. Any hire later then 7.00pm will be classed as an overnight hire and would incur an additional charge of £20.00

Do you deliver, setup, dismantle and collect the castles?
Yes. It’s all included in the price

Do I have to pay a deposit?
No.

How do I pay?
Most people choose to pay cash on delivery; we do not accept credit card payments. Cheques WILL NOT be accepted on the day Cheque payments need to be received in sufficient time for funds to clear before the booking date.

Do you offer inflatable’s for hire for school fates?

We do hire equipment for school fetes. We offer packages which are ideal for school fetes, or private family parties. Please call us for more details.

Do you fully install the inflatable?

We do everything for you. We deliver and fully install the inflatable and safety mats ready for use. We will give you written safety instructions and go through them with you. The safety instructions list all the do's & don’ts we will collect and fully dismantle all equipment at the end of your booking.

Will the inflatable go in a Hall?

All of our inflatable's are suitable for indoor use in halls. Always enquire with the hall you are booking with as to the height of the ceiling.

What if I need to cancel?
You can cancel at anytime, But please let us know as soon as possible.

What if it rains?
All of our castles have built in shower covers so can still be used in showery conditions, but it is recommended that you stop use if the rain becomes heavy, as the castle can become slippery when wet, This can be dried with a towel If you still decide to cancel due to weather then please let us know as soon as possible preferably before 9am. You will not be charged for making the decision and your deposit will be refunded.

It may also be necessary for us to cancel for the sake of safety if extreme weather is paramount - such as relentless rain or high winds. We will always supply a castle wherever possible.

Can the bouncy castle be set up on a slope?
No this is not possible however if it is a very slight slope it may be ok, you will need to discuss this prior to the booking.

How long does it take to set up/inflate/deflate/pack up the inflatable?
The bouncy castles take approx 15 minutes to set up and 20 minutes to pack up. However this is only an estimate, times may vary depending on which castle you hire.

How much space is needed?
We need a 3ft wide clear access to deliver most castles.
You will need to allow a minimum of 4 feet at the front and rear of castle and 2 feet either side this is to allow access and the blower at rear. Please make sure all animal waste, garden items such as garden toys, swings, slides, patio furniture, rubbish etc. are removed from the area where the castle is to be sited.

Do you supply safety instructions?
Yes we provide detailed safety instructions with every hire.

Is there an age limit for children using the castle?
Most of our castles are suitable for children up to and including the age of 12. Our Adult bouncy is suitable for all ages.

Can you set up on Concrete or Stones?
No due to safety reasons we will NOT deliver and set up on concrete under any conditions. Grass is the preferred surface.

How safe are your inflatable's?

To us, safety is paramount. All of our units are of commercial quality, safety tested annually and conform to strict industry guidelines.

All of our equipment is hygienically cleaned, regularly serviced and comply with UK Health & Safety regulations. All electrics circuits are protected with RCD's (power safety circuit breakers).

We don't hurry when setting up - all points are pegged down, cables stowed away to minimise trip hazards and enough safety mats supplied to cater for any unexpected tumbles. A full briefing is also given to ensure you are completely at ease should any unlikely problems arise.

How long do I get the castle for?

You can order the inflatable for a few hours or you can keep it all day, the price remains the same, at the daily rate. The reason for this is because the workload for us is the same. Evening (after 7.00pm)and overnight hire can sometimes be arranged at additional cost as long as there is adequate lighting.

During busy periods we strive to get all our units delivered by 12.00 and have them collected by 7pm. We do our up most to let you have the unit for as long as possible.

Inflatable’s hired indoors have priority when it comes to delivery and collection times. This is due to strict time keeping policies that tends to come with hall hire.

What preparation is needed before you arrive?

Please ensure that paths and access to the site is free of obstacles. Please remove any overhanging branches, clothing lines etc. before our arrival. We will also need access to a suitable electricity power point.

What sort of surface do you need for the castle?

Castles situated outdoors need to be on a reasonably flat grassy area so that they can be staked down. The area needs to be completely free of any sharp stones, objects, dog mess etc.

We no longer site our inflatable’s on hard standing such as concrete, patio etc. due to stringent health & safety guidelines.

Indoors - we can provide more safety mats and use sandbags to secure the unit where pegs cannot be used.

How is the inflatable secured to the ground?

Pegs are usually used to secure the inflatable - however if on a hard surface ( indoors only ) then sandbags can be used. Please advise us if this is the case. If in doubt about the set up area then please contact us.

What about indoors?

All of our units are suitable for indoor hire (height pending). We use sandbags to secure the unit in this case.

Inflatable’s hired indoors have priority when it comes to delivery and collection times. This is due to strict time keeping policies that tends to come with hall hire.

How does the inflatable operate?

All of our units run on electric fans. The blowers must be kept switched on at all times the castle is on hire. Failure to do this will result in the castle deflating.

How much does the castle cost for me to run?

An average electric unit costs between 50p and £1 for a day’s use.

How many children are allowed on the inflatable at a time?

It all depends on the age and size of the children. As a general rule there should be enough space for each child to jump safely with enough room as not to bounce into others or fall off the unit itself. The Maximum amount of children that the manufactures recommend are clearly displayed on the inflatable's.  A responsible adult should always supervise and common sense must prevail.

What happens if a problem arises during the hire period?

It is very rare that a problem arises that cannot be dealt with by the hirer. But in the unlikely event one should arise feel free to contact us at any time and we'll be round ASAP to sort it out.

Do belong to any organizations?

We are full members of the B.I.H.A. ( British Inflatable Hirers' Alliance ).

Do you hire castles overnight?

Overnight hire is available on selected bouncy castles. A refundable cleaning deposit of £50.00 is required on overnight bookings. This is returned upon collection of the inflatable provided it is found to be in clean and good order. Two forms of identification are required for overnight hires.

Can I hire a bouncy castle in the winter?

Yes, but due to weather conditions & safety reasons we only hire out for indoor use only.

Do I need to show any identification?

We do need to see two forms of identification for overnight bookings. A utility bill showing your address and another form of ID showing your name & signature such as a driving license. We will be unable to proceed with the hire if you fail to provide identification.

If I need to clean the castle what can I use ?

Our inflatable’s are thoroughly checked and cleaned prior to every hire. If it is necessary to clean any soiling prior to us collecting at the end of your hire then only hot soapy water (fairy liquid) can be used to clean the castle. Chemical cleaning agents must not be used. It is important to clean any marks made quickly. face paints for example must be cleaned off immediately whilst it is still wet, if not the face paint will permanently stain the castle.

Do you have public liability insurance?

Our equipment is supplied under protection of a Public Liability Policy, which is subject to the terms and conditions of hire. You are responsible for supervision. We will provide written safety instructions which are based on current HSE guidelines.

Can I collect the inflatable from you?

No. We need to install and collect our inflatable’s ourselves for safety reasons and insurance constraints.